Note: A copy of these terms and conditions will be emailed upon booking confirmation.
End of Lease / Vacate Cleaning
Thank you for choosing Halwest Property Services to do your end of lease / vacate clean.
Please note: A general end of lease / vacate clean requires the property to be empty. If there are items in the cupboards, on the floors etc. – we will clean around them. We will not be responsible for the moving of items, in order for the space to be cleaned.
The price you have been quoted is based on a regular end of lease / vacate cleaning service for a reasonably clean, empty property. Any properties that are very dirty or have had tenants evicted will incur an additional charge. This will be discussed with the customer on the day when the cleaner views the property.
As part of the end of lease / vacate, the following items will be cleaned:
END OF LEASE / VACATE CLEANING SERVICE
General Interior, Living Area* & Bedrooms:
– Doors
– Door Frames and Handles
– Skirting Boards
– Windows (inside & out)*
– Inside Window Sills and Frames
– Walls Spot Cleaned*
– Dusting of Light Fittings*
– Dusting of Blinds*
– Light Switches
– Built-in Cabinets
– Wardrobes
– Railing
– Removal of All Visible Cobwebs
* Only one living area is included per property. Any additional living spaces (such as a theatre room, second lounge/family room, or study/office) may incur an extra charge, unless previously agreed upon in writing before arrival.
* All windows accessible by foot. If there are permanent fixtures on the windows, they will be dusted and cobwebs removed. However, Halwest Property Services is not responsible for taking any fixtures off (e.g. fly screens).
* Wall spot cleaning includes a general wipe down of the internal walls. We do not guarantee removal of any marks or stains.
* If there are fittings or fixtures that require internal dusting (e.g. light fittings), we recommend that they are removed prior to our arrival. We do not unscrew or dismantle any fittings or fixtures.
* We only dust the blinds during the clean. If they have residue or are quite dirty, please let us know in advance, as this will incur an extra charge to wash the blinds.
Kitchen:
– Oven*
– Cooktop
– Range Hood
– Filter
– Splashback
– Benchtops
– Pantry
– All Cupboards (in & out)
– Sinks
– Taps
* One oven per property is included unless otherwise agreed in writing. The oven is cleaned by using a household oven cleaning product and letting it sit for up to 30 minutes before washing off the residue and lightly scrubbing the oven door, racks, and internal surface of the oven. The heating elements, glass and oven door are not dismantled or removed. We do not guarantee the removal of any marks, stains or baked on grease.
Bathroom, Toilets & Laundry:
– Shower Area
– Shower Screens
– Bathtub
– Toilets*
– Wall Tiles
– Towel Rails
– Bowl / Sinks
– Vanity
– Mirrors
– Cupboards (in & out)
– Exhaust Fans / Vents
* The number of toilets in the property should be equal to or fewer than the number of bathrooms. Any extra toilets may incur an additional charge unless otherwise agreed in writing before arrival. While we will thoroughly clean the toilets, please note that heavy staining may not be fully removed.
Floors:
– All Floors Vacuumed*
– Hard Floors Mopped
– Porch/Patio/Balcony/Garage Swept
* Floors will be thoroughly vacuumed, but we cannot guarantee the complete removal of fur, shedding or hairs. If there is an excessive amount of fur, shedding or hair (such as from a pet), please inform us in advance, as certain floors (e.g., carpet) may require additional brushing, which could incur an extra charge.
Additional Cleaning Services Available (additional cost):
– Steam Carpet Cleaning*
– Shower Grout Cleaning*
– Appliance and Fixture Cleaning*
* Steam carpet cleaning extracts dislodged and dissolved dirt but does not guarantee any surface stain or odour removal. Room sizes are based on a room size of 10m2. Rooms larger than 10m2 may be considered as two or more rooms and areas such as hallways, passageways, corridors, walk in robes, stairs and landing areas may be considered as their own separate room regardless of size and is to the discretion of the carpet cleaning technician to calculate the total amount of rooms unless otherwise agreed in writing with the booking customer prior to service commencement.
* Shower grout cleaning consists of applying a household grout cleaning solution to shower tiles for 5-15 minutes then followed by hand-scrubbing with a stiff nylon brush (if required) and then water rinsed upon completion. We do not guarantee removal of any mould, marks or stains.
* Appliance and Fixture Cleaning includes, but is not limited to, the cleaning of appliances and fixtures such as dishwashers, washing machines, dryers, microwaves, refrigerators, air conditioning units, and fans.
Please note: Before and after photos of the above items may be taken for comparison and quality control purposes.
Please note: For health and safety reasons, we recommend that the customer wait to enter the property until the cleaning is complete and the floors have fully dried.
1. INSPECTION GUARANTEE
We recommend that the property gets inspected on immediate completion of the clean. Therefore, if there are any areas you need cleaned more thoroughly it can be done right away.
If you notify us within 7 days of the clean of anything you may be unhappy with, we will to the best of our ability rectify the problem by returning one (1) time within a reasonable timeframe (usually within 3 business days). However, anything Halwest Property Services is informed about 7 days after the initial clean or after the inspection guarantee has been complete, may incur an additional charge if you require further cleaning.
To assess any further cleaning requirements, please email the inspection report or a list of items to info@halwestservices.com.au
2. THE APPOINTMENT AND PROPERTY ACCESS
The customer by this agreement engages Halwest Property Services to perform the end of lease / vacate cleaning services as set out above (“End of Lease / Vacate Cleaning Service”). Halwest Property Services has agreed to perform the services for the customer for the price as per electronic communication. Halwest Property Services represents and warrants to the customer that Halwest Property Services, its employees, sub-contractors, and associates have all the necessary skills, knowledge, experience, and expertise to perform the services and will perform the services to a good and proper standard. Halwest Property Services holds all necessary licenses and permits required in order to allow the cleaners to perform the “End of Lease / Vacate Cleaning Service”.
The customer agrees to allow access to all areas of the property to Halwest Property Services unless otherwise specified in writing. The customer agrees to provide access to the property including its utilities (power, hot and cold water and bins) during the cleaning service including any return visits. The customer may meet the cleaners at the property at the agreed time to provide property access or alternatively the customer may choose to leave the key at the property so the cleaners can gain access (e.g. in the meter box or letterbox) or at another location. The customer should notify Halwest Property Services if a key will be left out. The cleaners will leave the key in the same location on completion. Should the property key be required to be collected from another location, Halwest Property Services reserves the right to charge a key collection and/or return fee. It is the customers responsibility to provide parking access to the cleaners. Should parking be required to be paid for, the cost of the parking during the cleaning service will be added to the customers invoice. The provided parking space should be large enough to accommodate an SUV or van.
If the property is deemed a health or safety risk by the cleaner on the day when the cleaner views the property, Halwest Property Services reserves the right to discontinue or cancel the service.
Halwest Property Services reserves the right to reschedule or cancel the appointment in the event of an unforeseen circumstance including but not limited to schedule delay, staff shortage or illness and government enforced restrictions. Halwest Property Services will notify the customer as promptly as possible in such an event.
In the event that the customer provides an incorrect address at the time of booking and Halwest Property Services arrives at the wrong location on the service day, the customer agrees to pay a $75.00 fee for travel to the correct address, provided it is within 20km of the original address.
In the event that the appointment needs to be cancelled by the customer, the customer agrees to provide Halwest Property Services a written notice at least 48-hours prior to the scheduled appointment.
In the event that the appointment is cancelled by the customer less than 48-hours from the scheduled appointment, the customer agrees to pay Halwest Property Services a cancelation fee of $135.00.
3. THE PRICE, PAYMENT AND VARIATION
The customer has agreed to pay Halwest Property Services on the day of service the fees as set out in the electronic communication. In respect of the Halwest Property Services fees, the customer will pay for the service using the card details provided upon booking. In the event that payment is not received on the day of service, the customer agrees to pay Halwest Property Services a 10.00% per annum late fee on the invoiced amount. In some circumstances, Halwest Property Services may at its absolute discretion request for payment to be processed prior or during the service. Halwest Property Services will issue a paid tax invoice within 24 hours of completing the service via email, setting out the services performed and the date they were performed.
4. BREACH BY THE CUSTOMER
If the customer fails to pay the whole or any part of the fees without reasonable and lawful excuse, Halwest Property Services may at its absolute discretion:
(a) Suspend the performance of the services until the fees then outstanding are paid and/or:
(b) Serve a written notice to the customer requiring the outstanding amount of the fees to be paid within seven days and if not so paid by written notice terminate the agreement and/or:
(c) Submit the outstanding debt to a court and/or a debt collection agency with all additional fees and charges payable by the customer.
5. INDEMNITY
The customer indemnifies Halwest Property Services against:
. i) Loss or damage to property (including cleaning works).
. ii) Claims in respect to personal injury or loss of any kind, arising out of or in connection to or as a consequence of the contractor and or sub-contractor.
. iii) Any liability that Halwest Property Services may suffer or incur under a statutory warranty in connection with the cleaning service.
6. NOTIFICATIONS
The customer has agreed to allow Halwest Property Services to send emails and/or text messages that may be regarding the customers appointment confirmation, appointment updates and promotional material. The customer may unsubscribe from the notifications at any time by notifying Halwest Property Services.